Because most of our products are manufactured to order, the following terms apply to refunds and cancellations.
Cancellations
Order cancellations are accepted in writing before production has begun. Once production has started, cancellation may be subject to material and labour charges already incurred.
Refunds
If a delivered product does not meet the specifications agreed at the time of order, please contact us within 7 days of receipt. We will inspect the product and, at our discretion, repair, replace or refund.
Non-refundable items
Custom-engineered heaters built to your drawings are non-refundable unless they fail to meet the agreed specification.
Contact
For refund or cancellation requests, write to jsiheaters@gmail.com.